5 Step Problem Solving Model

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For example, once the real problem is identified – using “2.

Determine the Root Cause(s) of the Problem”, the group may return to the first step to redefine the problem. The goal is not to solve but to evolve, adjusting the solution continually as new challenges emerge, through repeating the Six Step Process.

The project implementation now needs to be monitored by the group to ensure their recommendations are followed.

Monitoring includes checking: Many working groups skip Step Six as they believe that the project itself will cover the issues above, but this often results in the desired outcome not being achieved.

Analytical, creative problem solving is about creating a variety of solutions, not just one.

Often the most obvious answer is not the most effective solution to the problem.When you understand which aspect of a situation needs to be untangled and addressed, you position yourself to get to the heart of the issue rather than wasting time addressing irrelevant concerns.Say you hear through the grapevine that an indispensable employee is dissatisfied and looking for work elsewhere.Problem solving models are used to address the many challenges that arise in the workplace.While many people regularly solve problems, there are a range of different approaches that can be used to find a solution.All six steps are followed in order – as a cycle, beginning with “1.Identify the Problem.” Each step must be completed before moving on to the next step. At any point the group can return to an earlier step, and proceed from there.Step One is about diagnosing the problem – the context, background and symptoms of the issue.Once the group has a clear grasp of what the problem is, they investigate the wider symptoms to discover the implications of the problem, who it affects, and how urgent/important it is to resolve the symptoms.The PS group focuses on: At this stage it is not about finding one solution, but eliminating the options that will prove less effective at dealing with both the symptoms and the root cause. Acceptance by the people who will use and implement the solution is key to success. To users and implementers, a solution may seem too radical, complex or unrealistic.In the fourth step, groups evaluate all the selected, potential solutions, and narrow it down to one. The previous two steps help justify the choices made by the PS group, and offer a series of different, viable solutions for users and implementers to discuss and select from.

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